Refund policy

📦 Return & Refund Policy

At STAN N37, operated by Ultiverse LLC, we want you to feel confident in every purchase. If you're not satisfied, we're here to help with a smooth, fair, and transparent return process.

🚚 Order Processing & Shipping

  • Orders are processed within 2–5 business days.

  • International shipping may take 10–20 business days, depending on the destination and customs clearance.

  • Shipping delays caused by customs authorities or local postal services are beyond our control.

📅 Return Window

You may return any unused and unopened item within:

  • 🇺🇸 United States & Other Regions: 14 days from the delivery date

  • 🇪🇺 European Union: 14 days from the delivery date (in accordance with applicable EU consumer protection laws)

  • 🌏 Other Asian Regions: 14 days from the delivery date

🚫 Non-Returnable Items

We do not accept returns for:

  • Digital products (including gift cards and downloadable content)

  • Sale or clearance items

  • Personalized or made-to-order products

  • Opened consumable or hygiene-sensitive products

🔁 Order Cancellation, Returns & Refunds

Order Cancellation

  • Orders may be cancelled within 12 hours of purchase.

  • Orders cannot be cancelled once they have been shipped.

Returns & Refunds

  • Returns are accepted only for defective, damaged, or incorrectly supplied items reported within 7 days of delivery.

  • Returns for change of mind, personal preference, or sizing issues are not accepted due to the international nature of our business.

  • Customers must provide photographs of any damaged or defective items when submitting a claim.

  • Return shipping costs are the customer's responsibility unless the item is defective or incorrectly supplied.

  • Approved refunds will be issued to the original payment method.

🚚 Return Shipping

  • Domestic returns should be sent to the return address provided by our customer support team.

  • For international returns, customers are responsible for return shipping costs.

  • We recommend using a tracked shipping service.

📩 How to Request a Return

Please contact us at:

ultimate_support@ultimatestan.com

Please include:

  • Your order number

  • The reason for your return request

  • Photos of the product (if damaged, defective, or incorrect)

💳 Refund Processing

Once we receive and inspect your returned item, we will notify you by email.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

❗ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include clear photographs.

We will provide an appropriate resolution, including a replacement or a full refund where applicable.