FAQ

Frequently Asked Questions (FAQ)

📍 Where is STAN N37 based?

STAN N37 is operated by Ultiverse LLC and managed from South Korea.

Our team works directly with trusted Korean suppliers and distributors, allowing us to carefully source authentic Korean products and deliver them to customers worldwide.

🌎 Do you ship internationally?

Yes.

We proudly ship to customers around the world. Shipping availability may vary depending on your country and local carrier services.

📦 How long does shipping take?

Orders are typically processed within 3–5 business days.

Estimated delivery times are:

  • United States: Usually delivered within 10 business days after shipment.

  • Other countries: Delivery times vary by destination, but most international orders arrive within 20 business days after shipment.

Please note that customs inspections, public holidays, or local delivery services may occasionally cause additional delays.

🚚 Can I track my order?

Yes.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a tracking link so you can monitor your package throughout its journey.

✅ Are your products authentic?

Yes.

We source our products through trusted Korean suppliers and authorized distribution channels whenever applicable. We are committed to providing authentic Korean products and maintaining a reliable shopping experience for our customers.

💳 What payment methods do you accept?

We accept major credit and debit cards, along with other payment methods made available during checkout, depending on your location.

🌍 Are customs duties and import taxes included?

No.

Customs duties, import taxes, VAT, and other import-related charges are not included in our product prices or shipping fees.

By placing an order with STAN N37, you acknowledge and agree that:

  1. Your shipment may be subject to customs duties, import taxes, VAT, or other fees required by your country's customs regulations.

  2. These charges are determined solely by your local customs authorities and are the responsibility of the recipient (importer).

  3. If a shipment is returned because customs charges are refused or unpaid, any return shipping costs, customs fees, or other related expenses may be deducted from your refund.

  4. If a shipment is abandoned, confiscated, or destroyed by customs authorities due to unpaid duties, taxes, or failure to complete the customs clearance process, STAN N37 cannot recover the package and no refund can be issued.

📩 How can I contact customer support?

If you have any questions about your order or our products, please contact us at:

Email: ultimate_support@ultimatestan.com

We aim to respond to all inquiries within 1–2 business days.